Stranded Aloha Air Passengers
Passengers stranded by the sudden demise of Aloha Airlines on March 31, 2008 should visit the website created by the Hawaii Visitor and Convention Bureau at http://www.gohawaii.com/AlohaAirlines . The website publishes information and procedures on how to secure seats on other airlines with your Aloha Ticket. Those Holidayers who have booked packages through Pleasant Holiday should contact the travel agent through whom they purchased the package. But they are advised to avoid a credit card chargeback since it will make it difficult for Pleasant Holiday to rebook their departure.
AIG Travel Guard has announced that it will provide emergency travel assistance services* free to all travelers affected by Aloha Airlines’ announcement. Travel Guard is offering to help travelers rebook flights on other air carriers, arrange for extended hotel accommodations for those currently stranded at their destinations and help with other emergency travel needs. AIG Travel Guard has already begun fielding calls for assistance on rebooking on airlines such as United Airlines, Hawaiian Airlines and go!, who have said they would honor Aloha’s tickets and try to accommodate Aloha passengers with existing reservations.
Travelers wishing to take advantage of these complimentary emergency travel assistance services can call AIG Travel Guard’s 24-hour emergency hotline at 1-888-637-1739*.
Happy Vacations
Happy Vacations has made immediate arrangements for clients with Aloha Airlines tickets; clients do not need to contact the airline directly. For clients in travel now, Happy Vacations asks that they contact their dedicated management staff directly at 800-903-7666, 24 hours a day, 7 days a week. If a client’s trip has not yet commenced, email Happy Vacations at Alohahelp@happyvacations.com, and include the reservation number and any additional information that will help re-accommodate the client, or call 800-877-4277.
For passengers without waiver, Happy Vacations will credit the full value of the ticket with no change fee. Clients who included the Price Protection option will be accommodated without additional cost. Complete cancellations will be refunded in full less waiver, or applicable cancellation fees.
Tags: aloha airlines, hawaii hotel, pleasant holidays, rebook aloha air tickets
